VivaAerobus Flight Change Policy – 2022[updated]

VivaAerobus understands how planning a vacation can be stressful and difficult, leading to travel plans canceled at the last minute. With the VivaAerobus policy, you are able to change your trip date and destination stress-free. You can change your flight date and origin, or even book a totally new trip this way.

  • Passengers can make changes to their reservations. They may do so via the website or via the airport ticketing counters, or by contacting the customer service team.
  • The name you’ve given them must be the optional information we get. For example, they can first give their first and last name when booking their passage and then they can change their name before they book a trip, or they can visit our website
  • All VivaAerobus changes are subject to the applicable charges, fees, taxes, and/or fare difference if the cost of a new flight is higher than the current flight itinerary.
  • You can make changes to your flight up to four hours prior to departure provided there are no open check-ins.
  • Passengers should use the same name on their ticket if they book two or more waypoints or itineraries with different fares under one reservation PNR. They will never have the option to change the fare on their next leg.
  • In situations where VivaAerobus charges a change of flight fare, and the Fare is lower than the price originally paid, Customers will not be entitled to a refund for the leftover value.

VivaAerobus Change Flight Rules

Let’s understand why it is important to comply with changes before making a change to your reservation.

  • As per the VivaAerobus flight change policy, any passengers who have booked a ticket with Zero Fare are not allowed to make any changes to the date, name, flight time or destination of their reservation.
  • The VivaAerobus change flight policy includes a 24-hour window for passengers to make changes, but if the scheduled departure date is less than 7 days away from when reservations are changed, there will be no change fee. Therefore, it pays to plan closely and book early.
  • The reservation will not be complete until the passenger pays for any changes that: the date, route, name, or inclusion of additional services. If the passenger does not pay for those changes by their due date; then VivaAerobus reserves the right to cancel and refund the unused portion of the ticket.
  • If passengers are booking a multiscount flight that includes multiple AirBnBs, the most restrictive fare rules would apply. The change fee will be collected from all airlines involved in your itinerary.
  • If one was to cancel a flight within 48 hours of the scheduled departure, they might incur 10% of the fare value as the additional change fee alongside any applicable fare difference.
  • In situations where a Passenger confirms they want a reservation change but the fare on the same itinerary is higher then the original fare; Passengers are required to pay an additional fee together with the difference in fares.
  • Changes are not allowed for tickets that are purchased and paid for already. In these cases, we may implement an additional fare for your flight change.

Flight Change by VivaAerobus 

VivaAerobus reserves the rights to change different aspects of these flights. If you plan to travel to either Rome or Naples, it is important that you check the flight schedule on the airlines’ website prior to departure. We recommend passengers check for all details as some unforeseen changes, such as weather conditions and safety concerns sometimes necessitate a last minute adjustment.

  • VivaAerobus will advise passengers via email and/or phone call of a possible change in time or date of the flight they booked. Our customer support agency is on 24 hour stand by to help passengers at any time with any questions, concerns, or general feedback.
  • VivaAerobus will not be held liable if a passenger is unaware of the Reservation Change notification, either because they did not enter their contact information correctly or because they mistook the airline for one that was supposed to work together with them. The airlines are taking the assumption that the passenger made a mistake and has taken on responsibility for it.

VivaAerobus Change Fee

First, it is important to know that the Vivaaerobus charges change fee and other benefits in your booking. You will need to upgrade or change your itinerary in order to use those additional benefits or enjoy the greater travel experience.

VivaAerobus is a flight booking website. It calculates an estimate of the change fees for your route on the side under the advertising section.

For Domestic Travel – 

VivaAerobus Ticket Change FeesOnlineOver the Phone
Itinerary Changes (Flight departs in more than 24hrs)150 USD175 USD
Itinerary Changes (Flight departs in less than 24hrs or up to 4 hours before the flight departure)200 USD225 USD

For International Travel – 

VivaAerobus Ticket Change FeesOnlineOver the Phone
Itinerary Changes (Flight departs in more than 24hrs)200 USD225 USD
Itinerary Changes (Flight departs in less than 24hrs or up to 4 hours before the flight departure)250 USD275 USD

VivaAerobus 24 Hour Change Policy

Passengers are allowed to change their flights on Aerobus under the VivaAerobus flight change policy, and no change fee will be assessed if passengers make the changes within 24 hours of buying a ticket provided that the scheduled departure date must be 7 or more days at the time of moving tickets. Fare differences may apply.

VivaAerobus allows you to change your flight up to three days before departure. These are the booking types that are eligible.

  • Group Booking – All bookings made of 9 or less passengers on the same day are eligible for free changes within 24 hours. Executing more than 9 group bookings on a single day is subject to our VivaAerobus Group Agreement.
  • If you make a reservation with any kind of travel credit vouchers, or in the case of a Travel Gift Certificate, your reservation is not eligible for change.
  • Any flight which ia already rescheduled for another day is not allowed for modification within 24 hours.

VivaAerobus Flight Changes Types

What types of changes can be made to a flight reservation? Let’s look at what the different options are.

VivaAerobus Change Flight Date

With VivaAerobus Reservation Change, passengers can move their trips up or down a few days before the departure by clicking the ‘Manage Booking’ button. Some rules enforce that online change requests cannot be accepted for some fares.

VivaAerobus Name Change

With all the changes with type of flight and name Chas looked over, if you are planning on booking someone else’s ticket feel free to contact us and we’ll help!

However, passengers can request a name correction. If an error or misspelling is found, this allows the VivaAerobus to easily correct their name right away.

  • Correcting a spelling mistake up to three characters on the first name, middle name or last name is easy for our website.
  • Changing the gender
  • Adding or removing suffix or prefix

VivaAerobus Seat Change

If you’re already booked a seat and want to change your seat preference, the VivaAerobus allows on certain flights only. If you are changing your ticket within 24 hours of the flight’s departure time, it’s free. If it’s more than 24 hours before the flight departs, it will be very expensive.

VivaAerobus Seat Change FeesOnline(From-To)Viva TiendasAirport
VIP Priority50-60 USD85 USDN/A
More Space60-100 USD125 USDN/A
Preferred40-70 USD100 USDN/A
Regular30-50 USD75 USDN/A

VivaAerobus Route Change

Before departure, passengers can change the origin or destination only if they’re traveling on an outbound flight. If the outbound flight is already flown, no changes would be permitted.

How Do I Change My Flight with Vivaaerobus?

Passengers can change their flights online as well as over the phone. Let’s understand how to request a flight change by performing the following steps:

Change VivaAerobus Flight Online

Are you booked on a flight or just planning it? Prepare these steps first to make sure your changes are done correctly.

  • Visit our website to check-in and find out your flight times on My Flight tab at the top.
  • On the ‘Modify Your Reservation’ page, enter the six-digit booking reference that is found in your email. Click on the SEARCH button to find the desired response.
  • Change your flight by selecting the itinerary you want to travel on or choosing the flight leg. Just click on the ‘Change Flight’ button.
  • Select a new flight date or time. We have made it easy to switch the current ticket’s page and check out easily at anytime.
  • Select the new flight that suits your travel needs, click CONTINUE to proceed, and complete your booking.
  • VivaAerobus customers must submit their reservations through our online system, which is subject to the applicable charges, fees, taxes and fare difference if there are any.
  • If you need to pay with a debit or credit card, please enter the relevant details in the checkout here.
  • Head to the itinerary, indicate that you have completed it and click on “finish”.

Change VivaAerobus Flight Over the Phone

We provide useful solutions to any flight check-in issues. Our representatives are knowledgeable with changing flights even before the online check-in goes live.

  • As soon as you connect with the flight executive, ask them to reschedule your last-minute flight.
  • Our customer service team is here to provide the latest travel information on time.
  • Check your new flight options. 
  • A change request is subject to a fee except if the original price booked was considered cheap. Then, there would be no change fee or related fare difference.
  • Don’t worry about cash, worry about your pocket! Get a debit or credit card and take advantage of our convenient payment method.
  • Fill out the form on the website so that the flight executive knows more about your itinerary.
  • You’ll get the confirmation of your new flight and its itinerary at the mobile number which you provided.

VivaAerobus Schedule Change Policy

VivaAerobus publishes its flight schedules up to 11 months in advance and gives ample time to the passengers to make adjustments to their travel plans. In some instances, VivaAerobus may make changes to the flight schedules after it is published to accommodate changes in aircraft and routes. Depending on these changes, the schedule change may include: ‘

  • We’ll soon be making changes to our flight departure and arrival times.
  • Changes in flight frequency
  • Travel routes are being added or removed.
  • Changes in aircraft type

The VivaAerobus Schedule Change Policy can be found on our website. Here are some things passengers should know before buying tickets.

  • We require all flight changes to be submitted at least four hours before departure, or otherwise we do not provide any VivaAerobus change flight compensation.
  • If the departure or arrival time changes, the airline has postponed, or rescheduled existing flights to meet the passenger’s needs. The airline will offer alternate flights where – The origin and destination remain the same while connecting flights are with a different city.
  • The destination and origin will remain the same as the original itinerary.
  • If the passenger has a connecting flight and they book the same as the existing flight, then they can choose an alternate route with a different connecting city
  • If a flight is canceled, the VivaAerobus policy allows for the unused portion of a ticket to be refunded under certain circumstances. A passenger may only receive a refund for part of a ticket if the scheduled departure or arrival time changes significantly The airline is unable to offer you the flight in the same class of service as booked.
  • Tom changes his plans due to significant changes in the planned departure or arrival time
  • If you are booked in the same class of service, we will give you a full refund if the airline is still able to offer the original flight. If not, then we’ll give you a refund depending on what change in their fare options they’ve given you.
  • The destination will remain the same, but the origin and destination will change depending on the itinerary.
  • If the passenger has a booking with a connection already, they can choose an alternate flight route with a different connecting city.
  • The scheduled departure time or arrival time changes significantly.
  • If an airline can offer you a flight that is the same class of service, without affecting your original booking, they will refund your fare and the difference if you accept and transfer to a new flight.

VivaAerobus Flight Change Policy – Frequently Asked Questions (FAQs)

Yes! We allow you to change your reservation’s flight date, time and/or route. All Reservation Change requests will be subject to the airline’s penalty in buying a different flight, or applying for a refund in a fare difference.

You can cancel or change your VivaAerobus reservation online. The app makes it easy to get the ball rolling on any changes.

  • Retrieve your booking and find out where you’re going- you need a six-digit character code alongside the last name of the passenger to retrieve your booking. If you don’t know your booking character code, you can find it in the confirmation email you received when you booked your trip.
  • Choose My Trip, and click on the ‘Modify your reservation’ under more options. Enter your booking details so you can follow the next prompts.
  • When you check the VivaAerobus confirmation email, you’ll quickly see all the necessary information. You can keep all your updates handy for future reference and for rescheduling later when your traveling plans change.

Booking a new time or date for your flight, let us know. Simply fill out this form and someone will get back to you soon.

  • Your 6-character code confirmation
  • 13-digits eTicket number

When you booked your trip, you received a confirmation email. If you didn’t receive this, it can be found in My Bookings on the bottom left of your screen.

Combine that with our filters, which are easy to create, and you can find the ticket number on your own.

  • VivaAerobus flight cancelation email
  • Confirmation email when you booked your ticket
  • Your airline can’t charge you through the credit card unless you show an airline confirmation number.

All you need to do is – 

  • Explore trips on our website. Create an itinerary quickly and easily from the comfort of your desk.
  • Find a flight you’d like to take under the ‘modify your reservation’ page. Note down the item number next to the price to claim your Flight Credit.
  • Return to the web site and choose “Alternative payment methods.” Select something that works for you and use it as your payment method.

If a passenger wants to change or cancel their flight, they have the option of doing so before 4 hours cuts off for international flights or 2 hours for domestic.

Passengers can change their flights to a new flight provided that the same departure and arrival airports, destinations and airlines are the same. The user must confirm their travel by 24 hours before departure of the earliest confirmed itinerary date.

You can arrange for a later or earlier flight if your originally scheduled date is not available. To use the change flight credit and avoid paying the foreign transaction fee, you would need to rearrange your travel dates and cancellation date within one year of your original departure date.

Passengers can change their flights for free if they happen to find a better schedule within 24 hours of booking as long as it’s at least 7 days before the flight originally scheduled. You will have a fare difference but, otherwise, you’ll be able to change your booking.

From the homepage, you can see where your reservations are and better plan your trip. You can pick which exact seat you want to sit in or change it if you have already picked one.

If there isn’t an available seat at the time of check-in, we’ll let you know when and where a seat is available.

If a passenger makes a significant schedule modification, and/or his time is delayed by 4 hours or more out of their personal control, the passengeris entitled to a refund of any subdivided tickets.

Air travel for VivaAerobus can only be booked as a mixed file, in which the options are either ticket change or cancel. Customers who have name changes need to cancel the flight and reset with the new passengers name.

Leave a Comment