Porter Airlines Cancellation Policy – 2022[updated]

except in the case of Basic Fare booking, any fare is cancelled on the day of purchase if a passenger wishes. If a specific ticket is booked and someone no longer wants to travel, they can choose an alternate flight (or general re-ticket) free of charge up to one hour before departure.

  • Porter Airlines follow strict cancellation policies that pertain to Basic fare. Passengers cannot cancel the Basic fare at any time, except within 24 hours of the date of purchase.
  • If a passenger wants to cancel their ticket, but does not do it within 24 hours of the scheduled departure, they will be charged 100 USD for each departing flight. If this process is completed at the airport than there is an additional 200 USD per airplane due fee.
  • The flexible fare applies to the non-refundable price and is subject to a 155 USD cancellation fee per passenger per direction. Porter Airlines allows you to cancel within 48 hours of your departure date or stay, with a 255 USD refund.
  • To cancel a Porter Airlines ticket, passengers will receive a future travel credit. The credit can be used for future flights and remains valid for one year from the date of issuance.
  • To redeem your Porter Airlines cancellation credit, you can apply it towards your Porter Airlines initial booking. When booking a future flight, passengers will need to pay the base fare and any additional expenses.
  • Porter Airlines does not charge a fee for cancellation of any reservation within 24 hours of purchase for all flights scheduled 7 days or more away, provided that the departure point must be 7 days or more at the time of cancellation.
  • As per Porter Airlines’ cancellation policy, for passengers who fail to show up for the flights, and do not otherwise initiate a cancellation, the fare of the unused portion of the ticket remains non-refundable if they have not been used.
  • Porter Airlines has a policy that a passenger will receive a cancellation fee, on the off-chance they fail to show up for their flight.
  • Porter Airlines charges a fee to cancel your flight. It covers one-way travel and is based on the number of people in your party.

Porter Airlines 24 Hour Cancellation Policy

Passengers can cancel their reservation for free within 24 hours of the date of booking, provided that their scheduled departure date must be at least 7 days at the time of requesting Porter Airlines cancellation. Here are the following conditions associated with Porter Airlines 24 hour cancellation.

  • Porter Airlines allows for cancellations for five days or less. Restrictions are placed on the fares depending on which delay you are requesting to have.
  • If a Porter Airlines customer finds that they cannot rebook their flight they will have to contact the airlines within 24 hours
  • We offer frequent flyer points to book your reservations. If you have to cancel your flight, it is quick and easy to get a refund or replacement.
  • The 24-hour policy on cancel a booking reservations states that if the passenger makes the reservation within that timeframe, Porter Airlines is obligated to honor the flight and provide reimbursement.
  • If you cancel your Porter Airlines ticket within the 24-hour risk-free cancellation period, you will not be charged for the cancelled flight.

Porter Airlines Cancellation Fee

As per Porter Airlines cancellation policy, all voluntary changes to the flight bookings will require payment of an additional cancellation penalty. In the event of any sudden trip cancellation or family/medical emergency, the airline cannot make exception for the Porter Airlines ticket cancellation fee-

Fare featureBasicStandardFlexibleFreedom
Refundable within 24 hours of booking More infoAllowedAllowedAllowedAllowed
Refundable up to 1 hour prior to departure More infoNo refund or creditNo refundNo refundRefundable
Porter Airlines cancellations within 45 days of departurenot allowed200 USD – 215 USD150 USD – 157.50 USDNo Charge
Porter Airlines cancellations outside of 45 days of departurenot allowed125 USD – 128.75 USDNo ChargeNo Charge
Porter Airlines cancellations for VIPorter points redemptionsnot applicable150 USD – 157.50 USD125 USD – 128.75 USDNo Charge
Porter Airlines Same-day cancellation on the day of departurenot allowed250 USD – 272.50 USD175 – 186.25 USDAllowed
Porter Airlines Same-day cancellation for direct flights between Toronto and Newark – New York (EWR); or between Toronto (YTZ) and Montréal (YUL) or Ottawa (YOW)not allowed200 USD – 215 USD175 USD – 186.25 USDAllowed

We provide travel advice and information. This information includes Passenger FareFare Class, Cancellation Fee & Other Embryonic Fees.’

  • Basic Fare tickets are non-refundable, but that doesnt mean they can’t be changed and cancelled.
  • Porter Airlines tickets are non-refundable, and there is a customer fee of $200 per passenger per direction if the scheduled flight is cancelled.
  • Flexible Fare tickets are non-refundable and may be subject to the Porter Airlines flight cancellation fee of 150 USD per passenger per direction.
  • Freedom Fare allows people who paid for travel to Porter Airlines to change their reservation without fees.

How to Cancel a Porter Airlines Flight Ticket?

Don’t worry! Here are three different ways that you can request a Porter Airlines cancellation.

Porter airlines cancel booking -Follow these steps to cancel your hard or electronic Porter Airlines reservation

  • Visit flyporter.com and find a connection to your favorite airline through the airport, terminal or city you’d like to fly out of.
  • The My Booking section has information on how to make an international booking. Visit the section, click on the section and then enter your confirmation number in the text box of the webpage.
  • Wait a sec. Wait, do I need to cancel the flight segment that needs to be cancelled? Click on the ‘Cancel’ button to proceed.
  • The airline’s cancellation policy specifies that the unused portion of the ticket is what will be accepted for reimbursement.
  • If you decided to cancel your Porter Airlines flight, you may receive a one-year future travel credit. It goes towards any booking made after the date of cancellation.
  • You will find all your Porter Airlines details in the ‘Final Payment & Refunds’ section. Click on the ‘Confirm’ button to proceed with cancellation.
  • If your flight is cancelled, we will send cancellation confirmation emails and refunds back to the original form of payment within 7-10 business days.

Porter Airlines Cancel Booking Over the Phone – If a passenger is holding the restricted fare, passengers should dial Porter Airlines cancellation contact number, and do the following:

  • The confirmation code or e-ticket number is six digits long. To help with booking, please provide the code or e-mail us your flight ticket.
  • When making a reservation with Porter Airlines, you should ask whether or not the reservation is eligible for a refund.
  • Ask the agent to cancel your booking.
  • Because Porter Airlines are so reliable, their cancellation policy is simple. Cancellation fees aren’t charged for cancelled flights.
  • Cancel flight requests are accepted on a case by case basis and the fees for such requests vary depending on the circumstances. The remaining balance is typically credited to the original payment method within 7-10 days.
  • When the Porter Airlines flight ticket cancellation request is processed, passengers will automatically receive a confirmation.

Porter Airlines Cancelled Flight Policy

Porter Airlines will make every effort to get its passengers to their destination on time. Sometimes, it is beyond the airline’s control, regardless of any anticipation that leads to delays, cancellations or diversions. In such an instance, the airline will

  • We keep our customers informed of the changes in the flight time. People can quickly and easily compare millions of products in a few clicks.
  • To receive a valid notification, anyone who would like to be added as an attended must provide a valid email address.

As required by Porter Airlines, if your final destination is delayed for three or more hours due to a flight disruption, the airline will provide an apology and reimbursement of any reasonable expenses.

  • Porter Airlines’s requirement is that you reschedule with them at no additional charge.
  • When passengers are looking for a refund because the reschedule does not meet their needs, our team will be able to take it in the original form of payment.

If flights are delayed passengers are entitled to get a minimum standard of treatment in the form of on-site care. Such services may include items such as water and blankets.

  • While traveling. When travelers are on the go, it can be difficult to find a place to eat healthily from the airport. Our program gets meals and drink for you at any of the restaurants near Charles de Gaulle Airport in Paris, France.
  • Travellers who are delayed at their destination and cannot be transported to the next city due to extreme weather conditions can receive transport and hotel accommodation.
  • If an airline flight is delayed more than two hours, they will offer some form of communication like internet or phone to help keep travelers in the loop.
  • If the flight is delayed for three or more hours, passengers will have the choice to take a bus, car, or ride with Uber.  
  • Porter Airlines reschedules their passengers’ flights. They can do this free of charge as long as they book a new flight by the new deadline, or they stopover themselves until the new reservation is confirmed.
  • Choose an alternate flight
  • Porter Airlines cancel a flight of unused flight segment at no penalty and receive an airline credit or when the flight delay is due to the situation which is under the airline’s control, Porter Airlines would provide a refund.

Porter Airlines Cancelled Flight Compensation

When Porter Airlines provides passengers with an improvised means of transportation after a cancelled flight, delay or any flight disruption event and the delayed passenger is still within 14 days before their planned departure, passengers will have Porter Airlines’ Standard Transportation Charges as compensation.

  • Delayed flights can cost people a lot of money. These are some of the costs associated with delayed flights, regardless of when the flight was scheduled to arrive at its destination or stopover.
  • 250 USD, if the flight arrives at the final destination or stopover, is delayed by six hours or more but less than nine hours instead of nine years
  • 500 USD is the amount of money that passengers would get if their flight arrived at the destination or stopover is delayed by nine hours or more.

Bookings cancelled with Porter Airlines would be reimbursed per passenger per journey, depending upon the length of the flight delayed and the primary reason that caused the delay

Porter Airlines is a Canadian airline. The airline does not give passengers a good deal if they have to cancel their flights because of weather conditions or for any other reasons.

If your flight is cancelled or delayed, we will offer a number of options to ease the situation. You can get a cash refund, electronic vouchers or with your airline’s frequent flyer points.

If a passenger suffered flight delay caused by Porter Airlines, they can file a claim with our company within the next year. Within 30 days, the company should offer compensation which could include a voucher for a future flight or some other product to thank the customer for their patience.

Type of flight disruptionLength of delayE-voucher amount
Flight DelayLess than 2 hrs0 USD
Porter Airlines Cancelled FlightsLess than 2 hrs50 USD
Flight Delay2-3 hours50 USD
Porter Airlines Cancelled Flights2-3 hours100 USD
Flight Delay4 hrs or more100 USD
Porter Airlines Cancelled Flights4 hrs or more150 USD

Porter Airlines Refund Policy

 Explanations about cancellations due to inclement weather, security concerns and other reasons are in this section.

  • Either your trip is free, or you paid for it. If you decide at any point to not use your booking, your fare will be matched with another far of a similar value.
  • Plans were put in place to address any potential problems with upcoming flight cancellations and Porter Airlines would maintain their refund policy on unused portions of the ticket.
  • Regardless of flights, or any fare and class of service booked, there will be no refund, but passengers will still get a credit towards future travel. The credit is valid from the original date issued by the airline until one year from that date.
  • If the passenger needs secondary or alternate travel arrangements that do not meet their planning needs, they can get a refund of the unused portion of their ticket.
  • We offer a refund if you find yourself in an uncomfortable or inconveniently located cabin. Let our dedicated customer service reps know and we’ll handle it from there.
  • There are certain countries where the Porter Airlines cannot refund any cancellation for visa refusal or deportation unless the law of such country requires that cancellations should be refunded.
  • Porter Airlines has a short 24-hour return policy that gives customers the ability to cancel their booking within 24 hours of purchase and they will receive the refund promised in 7-10 business days.
  • With Porter Aviation Company, if a passenger paid for either their baggage or other travel essentials prior to travel, they are eligible to receive the refund in the form of future travel credit to be used on additional flights and more.

Porter Airlines Flight Cancellation Policy – Frequently Asked Question (FAQs)

Porter Airlines is a Canadian air carrier that offers service in the Toronto and Montreal international airports. If your flight is cancelled or delayed for three hours or more, passengers can choose one of the following alternatives as per their policy.

  • The airline will make a new flight reservation for your trip, if the next available one does not suit you.
  • Choose an alternative flight date/time
  • Get a credit for every segment you didn’t use. It can be used on future leisure trips or in-store purchases. Or, if you weren’t satisfied with your experience, Porter Airlines will refund your money

If a passenger wishes to return an item, they can request for the refund on their original form of payment within 7-10 working days.

However, Porter Airline’s cancellation policy does not waiver any canceled flight fees due to bad weather unless three is an advisory notice issued by the airlines on the Porter Airlines’ portal where it is specifically stated that Porter Airlines waive their cancellation fee for flights destined to a certain destination.

Passengers can cancel the flight on many different ways. They can pull it from their account online, or talk to Porter Airlines customer service phone line, they can also visit the ticket counter at the airport.

To cancel the Porter Airlines flight online, visit flyporter.com and navigate to My Bookings section. Enter the Porter Airlines reservation credentials in the required field. Follow the on-screen instructions that will help you enable the Porter Airlines cancellation request. As per Porter Airlines cancellation policy, the cancel request would be applicable on any unused portion of the ticket

A Porter Airlines cancellation is allowed for free within 24 hours of the reservation. There’s no charge for cancellations, assuming you’re at least 7 days out of your departure date.

Porter Airlines has different fees for different kinds of flights. For example, an advantage fare will cost 10% less than a regular fare.

  • Basic Fare makes their tickets non-refundable and they do not allow customers to cancel them
  • Tickets for travelling on Porter Airlines are non-refundable and subject to a cancellation fee of 200 USD per passenger per direction.
  • The rental of Flexible Fare tickets is non-refundable, which means you cannot claim any money back if a flight cancellation happens.
  • Freedom Fare allows you to cancel your Porter Airlines ticket for free in case of lost, stolen or damaged tickets.

Passengers can get the following refund under the following circumstances: cancellation of a flight due to safety, inclement weather, or any other external condition beyond Porter’s control.

  • Porter Airlines cancellation policy 24 hours
  • Porter Airlines cancelled almost one hundred flights in the last two weeks and has to pay passengers their extended flight compensation.
  • If you decide to cancel your first purchase of Freedom Fare tickets, the company will pay for them.

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