Our cancellation policy makes it possible for travelers to cancel their trips and make changes at affordable rates. We break it down in how to cancel your booking, so you know everything you need to know before making the decision.
- Play Airlines offers the Economy Light and Economy Standard fares that allow a refund of only the government-imposed taxes and fees; but is subject to Play Airlines’ cancellation fee. The Economy Flex fare is refundable and is subject to a $200 USD cancellation fee, as well as a refund of the remaining value of the airfare.
- In the case of international flights, Play Airlines restricts its ticket cancellation requests on Economy Light, Economy Standard, and Play Premium fares. However, a Play Premium Flex fare is refundable for the wholly unused flight. For partially used tickets, as per Play Airlines’ cancellation policy, only a 50% refund will be provided.
- Play Airlines’ ticket cancellation request only applies to flights booked on flyplay.com. It starts with the ‘459’ number that appears close to the flyplay logo on each ticket.
- If a flight is canceled with Play Airlines, the reservation will be invalid as soon as it has been completed. There is one exception to this rule, though, which is that if travel arrangements were made before the itinerary was created with airPlay Airlines, the cancellation no longer applies.
Play Airlines Cancellation Rules and Regulations
Each year, tens of thousands of flights are canceled. Airlines will honor those tickets, at a fee if required.
- Play Airlines has strict cancellation policies. Passengers must cancel the flights within 2 hours of their scheduled departure, and 3 hours before the international flight. Not being able to cancel your Play Airlines flight can lead to a fee or a loss of your travel plans.
- If you want to cancel a reservation, please contact the airline first. The airline reserves the right to cancel your flight bookingand void your ticket and may charge additional fees if you choose not to fly.
- If a passenger does not complete the check-in process and/or shows up to the boarding gate by their scheduled departure time, the reservation will be cancelled.
- If you don’t want to be on the plane, you need to cancel it by 24 hours before departure. If the flight is more than 7 days away, the trip needs to happen in advance of your plan for canceling.
- If the flight is cancelled or delayed, Play Airlines will try to give passengers a new flight as soon as possible. Passengers will also be entitled to compensation or a portion of their expenses incurred in the event that their flights are cancelled or delayed.
Play Airlines 24 Hour Cancellation Policy
Play Airlines’ 24-hour cancellation policy is designed to give their passengers the flexibility they need. This allows customers to make a change in travel plans quickly and gives peace of mind that they will still get their money back if something goes wrong.
- If you find yourself unable to take a flight, even with a 24-hour cancellation period, Play Airlines offers inexpensive telephone support with flexible travel plans.
- Group cancellations can be made under the company’s 3-Day cancellation policy.
- Some airlines do not provide their customers with a refund in the case of a cancellation, but Play Airlines only covers their customers part of the cost in rare instances.
- If there is a cancellation, the airline will refund you within 7-10 days of your initial payment in the form of another payment method or credit.
Play Airlines Reward Ticket Cancellation Policy
Here’s what to expect when making a reservation on the Play Airlines ticket cancellation policy for any rewards miles program –
- Flight reward cancellation may be subject to a non-refundable airline fee, which varies depending on the fare option and the class of service selected.
- Play has a policy for requesting ticket cancellation on their services. For domestic flights, you can make the request up to 2 hours in advance. For international flights, 3 hours in advance is optimal.
- If a passenger can’t cancel Play Airlines flight within the stipulated time, he or she will forfeit the reward ticket and no longer be able to use it or earn any miles or point with that airline.
Play Airlines Cancellation Fee
When a traveler’s plans change unexpectedly, airlines offer deals permitting the possibility of cancelling, depending on the trip type. People are able to purchase a refund from the airline if they purchased their travel tickets with Play Airlines.
|No of Days||Cancellation within 72 hours||Cancellation 72 hours and above|
|Within the United States||150 USD||100 USD|
|Canada, The Caribbean, Mexico, and South America||195 USD||150 USD|
|Europe sector – Within Istanbul||225 USD||200 USD|
|Europe sector – Codeshare flights||225 USD||200 USD|
How to Cancel a Flight with Play Airlines?
Customers can cancel their reservation through the overseas booking platform, by calling Play Airlines or at the counter at an airport. There are three ways of canceling an online purchase – one is to use the online booking platform, a second is to call Play Airlines and the third is to show up to an in-person counter.
Play Airline Flight Cancellation Online
Follow these guidelines before scheduling a flight and contact the airline right away to cancel your flight reservation.
- Browse our website to find an amazing trip. Book your dates with us and we will send you a booking page for each destination with all your available options!
- Check your flight details by entering the number of the flight confirmation/e-ticket. Search by last name of passenger to find the reservation.
- There are many things we can do when canceling a flight. Clicking the CANCEL button tells us which order we should attend to.
- Passengers who are not granted a refund for non-restricted fares will receive a credit of the flight’s cost in future travel. Passengers who have purchased a restricted fare will receive a converted value to allow them to use it at another time up to one year after their original purchase date.
- Play Airlines provides an easy-to-use service to change flight times and dates that fits with your plans.
- When you’ve cancelled your Play Airlines booking, we’ll send you a confirmation email and your profile will be marked as ‘No longer valid’.
Play Airlines Flight Cancellation Over the Phone
To cancel your reservation, call the airline company’s cancellation department at the following number.”
In case you need to cancel your reservation, or if you booked a fare type which the airline does not permit online cancellation, please call our cancellation number. Just dial 1-877-219-5940.
- Provide the six-digit booking reference or the ticket number associated with the passenger who needs to cancel the reservation.
- Your Play Airlines booking is eligible for credit towards a future travel purchase if you are unsatisfied with the service.
- Purchasing your ticket with a non-restricted fare will show the flight refund value on the screen. Purchasing your ticket with a restricted fare will give you future travel credit that remains valid for one year after buying it, but only if you’re planning to fly in this time frame.
- As per the policy of Play Airlines, they charge a fee when you cancel. Your cancellation will also be subject to reviews.
- The cancellation process will be fully completed once your request is submitted. If you have declined a refund, you will receive the confirmation along with an email update.
Play Airlines Cancellation at the Airport Counter
Play Airlines makes it easy for passengers to stay connected and aware of the travel options available. Any changes or cancellations must be done about 2 hours before departure for domestic flights and 3 hours for international ones.
- Book your flight when you visit the Play Airlines counter on the departure airport.
- Thank one of the executives at Play Airlines for your booking details.
- Check whether you can cancel your Play Airlines flight without incurring a fee. If your reservation is eligible for cancellation, find out how much money you’ll get back–and read the rules for your specific fare.
- If you made your reservation on airfare and if the airline refunds their part of the charge, the refund will be in a few ways for the people who made the reservations.
- After requesting a cancellation, passengers will get an email about it and be able to have the future travel credit voucher deducted from their account.
Play Airlines Cancelled Flights
Though Play Airlines strives for on-time flights, it isn’t always the case. The decision to resume the flight or cancel it would be up to either party involved in the situation. Customers would have to find out what they can expect when they are affected by a flight interruption – whether there is a delay or cancellation
When Your Reservation is Outside Play Airlines’ Control
Airlines are not always reliable. You may have flight availability problems that are outside the airlines control. For example, in case of a bird strike, a guest has medical issues or severe weather interruptions such as snowstorms that may involve with the scheduled flight operation.
Play Airlines cancellations are difficult for us. With their policies, we can make any changes if the flight is cancelled or delayed for 3 or more hours without a refund.
- Play Airlines offers confirmed reservations on the earliest flights. If a flight is operated by Play Airlines, those reservations are confirmed. If the flight is not operated by Play Airlines, reservations are additionally confirmed through premier airlines and third party booking sites.
- Because of an event in the nearby airport, air travel is shut down. Because of the event, flights to the airport are canceled and travelers will now have to book their flight from another nearby airport.
- If both the options are not available, Play Airlines offers a flight with another airline within the same class of service from the nearby airport and is departing within the same day or so.
When Your Reservation is within Play Airlines’ Control
The Play Airline flight is cancelled or delayed and is within the airline’s control but the delay or cancellation occurs for safety reasons. For instance, the airline may delay or cancel a flight if there is an unexpected technical issue or failure with the scheduled aircraft.
Play Airlines has different policies for different airlines. But if your flight is delayed for three hours because of the airline’s negligence, you will be compensated much faster.
- Play Airlines will offer a confirmed reservation on the earliest flight available as possible either on a flight operated by Play or not operated by Play.
- Play Airlines made up for their failed event by offering the people on the cancelled flight a seat from their nearby airport that departed within nine hours of the event causing them to cancel the track.
- In case a new flight is announced, if it will fly with a lower class of service, passengers get a refund on the difference in the cost of the applicable portion of their ticket.
- When a passenger refuses to travel on the Play Airlines’ arranged flight, they will receive a refund for the amount of their unused travel.
- If passengers are informed of our flight cancellation within 12 hours prior to the scheduled flight departure, and passengers have waited at least 2 hours after the scheduled departure time, we will offer meals and refreshments, as well as access to communication in relation to the passengers waiting time.
Play Airlines Ticket Cancellation Compensation
Following Play Airlines cancellation policy, if there are uncertain situations that arise due to the control of the airline, passengers are entitled to receive a reimbursement for the cancelled flight in most cases.
- You do not have a confirmed Play Airlines flight booking or travelling on a special fare that is not available to the public
- To help passengers plan their vacations, the Play Airlines app informs them of the flight cancellation or delay at least 14 days before their scheduled departure.
- If a flight is going to be delayed or cancelled due to the outside events, Play Airlines will help in any way possible.
- If the passenger didn’t already pay for their tickets in order to board the flight, they don’t need to be compensated
- People need to file a claim within one year of Play Airlines ticket cancellation or due to the delayed flights, otherwise it is impossible for them to get any money back.
Play Airlines offers varying levels of compensation to help make the process easier for passengers. The compensation also depends on the flight distance, arrival time, and reason for cancellation.
- If you are travelling within 1500 km, it is only 400 USD. And if you arrive between 3 and 6 hours, that’s a very cheap flight!
- If the flight distance is between 1500 km and 3500 km, the price of the flight comes out to 600 USD. A plane ticket from NYC to London that arrives in less than 6 hours starts out at about 1240 USD.
- If your flight is booked and you’ve decided that it will be more than 3500km, then the price for this ticket will be about 900 USD.
Play Airlines Refund Policy
For situations where passengers want to use their reservation, found that the flight is suddenly unavailable, or it needs to be canceled, you can cancel in the few days before departing. Here are the important considerations from the Play Airlines refund policy:
- When passengers book through Play Airlines booking channels, they must either cancel their tickets by emailing firstname.lastname@example.org or calling 877-764-6326 before departure. The remaining value of the ticket credits as a travel credit that may be used to purchase future flights with Play Airlines in 7-10 business days.
- If your reservation was made within 24 hours, you will receive a full refund of your Play Airlines flight up until the departure date as long as it’s been more than 7 days before the scheduled departure.
- Play Airlines will issue a full refund for any cancellation. For example, if a customer cancels their booking within two days of it being finalized, the airline has the option of issuing a refund for the price of one ticket and an administration fee.
- Play Airlines has a deadline by which any passengers are required to contact the point-of-sale if they booked their flight with an outside agency or website.
- If a customer is no longer able to travel, they may be offered a refund if the fare associated with the flight meets their requirements. Passengers should know that different refund options may apply depending on how and when they purchased the ticket.
- If you have a ticket for the Play Airlines flight you purchased with your credit card, we will issue a refund to the credit card today. The refund will go onto the credit statement 7-10 business days from now.
New Play Airlines Refund Update
It is important to consider these new factors that have been integrated into the Play Airlines refund policy-
- Play Airlines offers a full-refund on flights as per their policy. All flights purchased with cash or any other payment methods are fully refundable in 20 business days either via a check or a bank transfer.
- Play Airlines refunds unwanted tickets to those who paid for them. If you can provide proof of payment, you are eligible for a full refund.
- If you’re traveling internationally and your plane ticket was booked before your trip departure and happens to be someone who doesn’t want to travel, the reservation might have been paid by a person other than the passenger who is ticketed. If this policy prevents a refund, we’ll issue the cancellation rebate to the person who paid for the flight.
- Play Airlines cancel flights, or fails to operate as per the schedule, or fails to stop at the passenger’s destination or stopover, which can cause a passenger to miss the connecting flight. The refund offered would be equal to their unused portion of the ticket price.
- If you cancel your reservation with us for a plane ticket, we won’t release the refund on the grounds that it was made after the validity date.
- Travel Airlines provide refunds. Our customer service procedures will be followed in accordance with the amount of the refund being processed.
Play Airlines Cancellation Policy – Frequently Asked Questions (FAQs)
The website www.flyplay.com is designed to help you understand the cancellation policy for your flight ticket booking–interestingly info is provided on penalties and additional costs if a person cancels their reservation using the My Trip section on the website.
There may be penalties associated with cancellations depending on the pricing terms of your ticket, as well as any additional costs. You can view these in My Trip.
What you can do to make changes to your Booking on the Play Airlines website is go to the Manage your booking page, which will open in a new window. You can make modifications here even if you made a reservation for a certain number of flights or days. With Play Airlines refund only unused portions of your ticket purchased online will be refunded.
You can cancel your Play Airlines reservation. This can be done by going online, calling the Play Airlines customer service center, or visiting the airline counter at your airport.
Yes, if you are a passenger and do not wish to travel on any specific flights, you must cancel the flight within 24 hours of purchase, and the scheduled departure must fall at least 7 days in advance at the time of cancellation.
If you are entitled to a refund as a result of a change made on FlyPlay.com, we will send you a credit note via email. The credit note is valid one year (i.e. from the date of cancellation). This credit note can be used towards future travel with our airline and will not be reimbursed under any circumstances.
You can take your Emirates credit note on any additional Emirates travel due to our partnerships with many different airlines.
If you bought a ticket with a credit card, you can cancel the ticket and receive a refund in 7-10 business days.
Changing the travel dates or airline on your flight will affect those saved by you. Call our cancellation number before making any changes.
If you want to notify a customer service rep about a refund, go to the My Trips section and set the ticket’s status to cancelled. After that you will have to fill out our refund form and it’ll be sent in. You should then receive your refund on your card depending on the terms of your fare.
You may save your tickets and use them for another flight as a potential travel credit. These seats are made more flexible so you don’t need to cancel. You have various ticket options here,
- Check the terms of your refund if you want to continue with the transaction.
- Tickets that are non-refundable once people have started the journey are common. Another option refunds some of the money back to people if they find that they need it on their bank statement. Others may not be fully refunded, but they all depend on the original terms of sale.