Lion Air Cancellation Policy – 2022[updated]

If any circumstance forces us to change our travel plans, and you want to make changes as well, you are not locked into an expensive fare. With Lion Air’s cancellation policy, you can make these changes as affordable as possible

  • If a customer wants to get their ticket canceled with Lion Air, they can do so online via the website, mobile app, as well as over the phone. Customers need to be careful about how much they paid for their flight. The pricing and cancellation policy of the airline is also considered.
  • If you book a ticket, it means you’re taking your chances with cancelled flights. As part of booking and submitting your payment for the ticket, you should look over the terms and conditions of how flight cancellations work with the Lion Air airlines.
  • Lion Air will show the following message: “Flight reservations are non-refundable and cancellations must be made through our Lion Air Customer Care team.”
  • Lion Air reserves the right to deny boarding or cancel a reservation when the passenger has to pay the full price before the given time limit expires.
  • If you are booking with a prepayment for any other add-on services such as a meal, extra legroom seats, or travel insurance; those cannot be canceled, transferred, or booked to another flight.
  • Regardless of fare type or class of service, lions air cancellation policy would apply on the restricted and the non-restricted fares.
  • If you picked up your ticket from the website of Lion Air, provided that it is a refundable fare, then you can cancel your ticket if you want a refund.
  • If a passenger cancels their flight booked on Lion Air, they can only receive money back for the cost of the ticket plus any taxes.
  • Lion Air will either credit back your taxes and booking value to the original form of payment or provide you with a refund. Credit cards are accepted at checkin, arrival time and can also be used again before departure
  • If the passenger jumps in and buys a flight to/from the USA, then they can cancel their reservation within 24 hours of purchase and claim a full refund, provided that their departure date is seven days or more at the time they request they cancel.
  • Lion Air requires us to provide a full refund, since they’re responsible for cancellations. They also have a dedicated phone line with which you can cancel your flight.
  • Customers who book tickets on Lion Air must cancel the purchase before the flight departs in order to avoid losing their money.

Lion Air Cancel Flight Within 24 Hours

As part of our customer commitment under Lion Air Cancellation policy, passengers who book directly on Lion Air’s online portal or the Lion Air booking app can make risk-free cancellation where they have up to 24 hours after booking a flight to change or cancel it for any reason and receive a full refund. Here’s what you need to do:

  • Go to, and find the “Manage Reservations” section under
  • Canceling a booking for Lion Air is easy. Here’s how: Enter the booking reference, select the itinerary that needs to be canceled, and follow the steps.
  • Select the “Cancel Flight” button and make sure you understand the steps.
  • You can get a full refund of your purchase on Lion Air flights, including the cost of international travel, to the original form of payment.

Lion Air has a policy for canceling flights within 24 hours. Specifically, it does not allow the flight to be canceled if the delay period is fewer than two hours.

  • Tickets purchased from Lion Air under 24 hour policy must be canceled by the day after purchase.
  • Telephone reservations for the Lion Air flight guarantee that the fare is placed under a 24 hour booking window.

Lion Air Cancel Ticket Fee

Lion Air tickets must be cancelled on time, but if for some reason a passenger changes their mind before that point, additional fees can apply.

Lion Air Cancel Ticket FeeLion Air Economy Promo FareLion Air Economy
72 hours prior to departureAnytime. Charge 25 percent from base fare per passengerAnytime. Charge 25 percent from base fare per passenger
72 – 4 hours prior to departureAnytime. Charge 50 percent from base fare per passengerAnytime. Charge 50 percent from base fare per passenger
4 hours prior to departureAnytime. Charge 90 percent from base fare per passenger.Anytime. Charge 90 percent from base fare per passenger.
Lion Air No-show policyAnytime. Charge 90 percent from base fare per passenger.Anytime. Charge 90 percent from base fare per passenger.

Lion Air Ticket Cancellation Procedure

Travellers can cancel a ticket online or over the phone, whichever they prefer. Here’s the step-by-step tutorial on how you can navigate Lion Air ticket cancellation on the booking portal and request over the phone –

Lion Air Cancel Flight Online

Lion Air’s website can be used to cancel your ticket online. The step by step process will help you do it quickly and easily.

  • To make a reservation with Lion Air, please visit: and log in using your master password
  • Lion Air has offices around the world, but they’re difficult to find, so enter a six-digit booking reference to quickly access their site. There you can cancel an unwanted trip
  • When you book a flight on Lion Air, there is usually a fee to cancel it and that fee depends on the type of ticket. With US pricing, the customer pays one-way base fare plus taxes for every leg.
  • Once you agree with the refund amount, reference Lion Air’s policies to determine what will happen in the case of flight cancellation.
  • You can cancel your flight within 5 days. Be sure to use the original form of payment for your refund, and you’ll receive it following normal working day procedures.
  • You will receive the confirmation email of Lion Air cancelling your flight after your cancellation request is processed.

Lion Air Cancel Ticket over the Phone

Here’s the step-by-step process that you can follow to contact Lion Air and cancel your ticket with them.

  • Dial Lion Air cancel booking phone number.
  • Keep your Lion Air reservation PNR handy while you check on the status of your flight to make sure that you are boarded on the plane.
  • If you want to cancel or change your flight booking, the Lion Air customer representative can help you do that. It will also tell you everything about your fare options and how much of a refund you’ll be able to claim for its cancellation.
  • Once you agree with the Lion Air cancel ticket refund amount, the agent brief you about the terms and conditions associated with their Lion Air flight cancellation policy.
  • Once the cancellation request is processed, you will receive the Lion Air confirmation email and the refund will be processed in the original form of payment.

Lion Air Cancel Ticket at the Airport

Before making the cancellation, passengers should ensure that the Lion Air cancel ticket request can be processed up to 2 hours prior to the scheduled departure.

  • Visit the departure airport at the Lion Air counter, which will be useful if your flight got canceled.
  • Provide your six-digit confirmation number that will enable the Lion Air representative to retrieve the booking.
  • We guide you through the process of cancelling your flight. The representative will elaborate on fare rules, give you an estimate on how much Lion Air will reimburse for your booked flights, and explain the cancellation process.
  • At Lion Air, we are completely transparent. Each ticket you buy we’ll tell you about the flight cancellation policy, whether that be following your refund agreement or opting out of it. This, in turn, protects you and any passengers around you if something goes wrong during your travels.
  • After processing your cancellation request, you will get a Lion Air cancel confirmation email. Once the refund is processed, it will be done in the original form of payment.

Lion Air Cancellation and Refund Policy

Lion Air Cancellation and Refund Policy

(1) By its nature, Lion Air is a budget airline and in order to provide the most affordable fares among competing air carriers, it has restrictions on refunds. (2) All Lion Air tickets must be purchased online at in order to get a refund if they are changed within 24 hours of purchase.

  • The process of refunding your Lion Air reservation is easy. Sometimes you might think a refund could take a while, but it’s actually no problem at all.
  • Lion Air’s policy is designed to restrict who can cancel and the amount that they can cancel their plane tickets.
  • This flight does not require a restocking fee. People only get taxed on what they use, so if you need to change it down the road, refund processing can be done within 12 months of purchase.
  • The ace of flights is on the refund policy. Either you can get your unused ticket or flight segment back, or keep your unused money and get a refund
  • With Lion Air’s cancellation policy, passengers can get their money back in case of a cancellation before departure if you call our cancellations phone number.
  • If a passenger purchased a ticket for Lion Air, and that individual is within 365 days of their departure date, they are eligible to receive a refund.
  • Passengers are able to claim their Lion Air ticket if they’ve been told of the cancellation within two weeks and the departure was booked more than 96 hours in advance.
  • Lion Air airline has different restrictions for refund ticket requests. Depending on the fare, whether or not the ticket is refundable, there are different cancellation policies in place.

Lion Air Cancel Ticket Policy – Frequently Asked Questions

When booking through Lion Air, it may take 7-10 business days to get the booking value transferred back to the original form of payment.You can only request ticket cancellation online through accommodations created on the site.

All you need to do is call us at the Lion Air ticket cancellation phone number. Tell one of our reps for your booking and the process can shut down. We will brief you about fare rules, refund amounts. Once the request is processed, we’ll send an email containing information on your cancel from us.-

If you want to cancel your Lion Air booking, more than two hours before the scheduled departure, it can be done for a fee. Cash refunds for ticket purchases can also be made if booked on cash.

Passengers must contact Lion Air within 24 hours of the date their flight was confirmed to cancel. After this time, as per their policy, they cannot receive a full refund unless their cancellation is made more than 24 hours before departure.

Lion Air passengers need to cover the cost of their flight, no matter what. If a passenger cancels within 24 hours of purchase, they will get a full refund.

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