Hong Kong Airlines Cancellation Policy – 2022[updated]

Hong Kong Airlines has one of the most reliable track records of achievement in the aviation sector. The airline has established success by delivering superior services and providing its passengers with a pleasant traveling experience. Because of their customer-friendly policies, many people are satisfied with Hong Kong Airlines. You can easily get your money back if you follow their guidelines for cancellations and changes.

We’ve compiled the most significant information about the airline cancellation policy in layman’s terms. Continue reading this guide to discover more.

  • Hong Kong Airlines has a cancel policy that is money-saving for passengers. Passengers can save time and money by canceling tickets online.
  • If you do not arrive for your flight, you must pay the Hong Kong Airlines cancellation fee in addition to the add-on no-show fee.
  • Once risk-free periods are over, we usually charge service fees for cancelling your contract.
  • Hong Kong Airlines provides generous refunds. They can be obtained when cancellation is made up to 24 hours after the booking was made.
  • Passengers traveling with business class tickets should be able to cancel the booking even until the day of departure.
  • Canceling your trip leaves you on the hook to pay a fee equal to the amount of your booking, no matter how long ago that was.
  • To get a full refund, you should buy be purchasing a ticket from the official sources, like airline ticket centers.
  • Flight departure does not qualify for a refund according to the Hong Kong Airlines cancellation policy.
  • Hong Kong Airlines will charge you for a cancelled flight. The fee depends largely on the type of service, the place of departure, and how far in advance you booked your flight.

Hong Kong Airlines 24 Hour Cancellation Policy

Hong Kong Airlines says that they don’t charge cancellation fees or allow someone to cancel a ticket and get their money back within the same day. With this policy, you can avoid saving on cancellation charges and secured your reservation before booking.


  • If you’re buying a ticket, purchase it from an official source so you can be sure it will work.
  • A booking may be cancelled within 24 hours from the time of booking.
  • If you’ve purchased a vacation or are using points to travel, give yourself some extra time to cancel your trip if needed.


  • Buying tickets on someone else’s website or over the telephone is risky. You should buy your ticket from the official website or use a trading platform with a trusted authority.
  • Passengers who cancel their flights with Hong Kong Airlines may be billed cancellation fares. It is better to arrive early and make airplane reservations directly with the airline, so travelers do not get in touch with the agency that canceled their reservation.
  • Hong Kong Airlines has the 24-hour cancellation policy. We will help you with refunds and exchanges if you buy your tickets outside our channels.

Hong Kong Airlines Cancellation Fees

HAAgfa is the traveler’s airline and that it seems to be pretty fair. Hong Kong airlines charges a fee for cancellation but if you think about it, HAAgfa provides important information about the cancellation policy on their website, here are some points from the website to keep you up to date:

  • If you don’t like your flight, we can change it without paying anything. Just remember to cancel your reservation within 24 hours of booking.
  • Cancellation Fee – per the Hong Kong Airlines cancellation policy, the cancellation fee will be dependent on the fare and type of flight.
  • Airlines can charge a lot if you cancel your ticket before the allotted time frame. Hong Kong Airlines charges up to 70% of the ticket fare when booking gets canceled outside the allotted time frame.
  • Cancellation charges can be expensive. If a trip is cancelled too close to departure, it’s possible that the entire ticket costs have to be paid as a cancellation charge.
  • Another important factor to consider is the service fees and other charges they will incur when they cancel their tickets through email or walk-in at the airport.
  • If your flight is canceled, Hong Kong Airlines will not charge you cancellation fees. They will also cover your accommodation costs until the event has passed.
  • Government law
  • Hurricanes
  • Earthquake
  • Operational failures
  • Government law
  • Hurricanes
  • Earthquake
  • Operational failures

Hong Kong Airlines Cancellation Methods

It is now possible to cancel specific flights from the comfort of your home. In most cases, you can receive a complete refund without any fuss. You can decide if you want to receive a refund for your canceled flight the same day or directly through your main airline account.

Hong Kong Airlines Cancellation through the Online Portals

  • Hong Kong Airlines sets the standard when it comes to airline service. Their official website makes it easier to have an outstanding airline experience.
  • There’s a white tab for your login on the top of your home screen, so swipe over to it.
  • Enter username and password in respective fields.
  • To begin the authentication process, review the input and tap on the tab labelled ‘login’.
  • On the top of the screen, you will be able to Manage My Booking. This is the most important feature of our website.
  • Select it.
  • Do you not remember your tour reservation number? Look up it with the person’s last name in this search tool.
  • If you’re having a hard time deciding whether to spend your hard-earned money on a trip, just tap the “cancel” button on the trip available page.
  • Cancel your Hong Kong Airlines booking or choose a reason for canceling a flight. Please fill out our cancellation form with all the appropriate information.
  • Read the clauses listed in our cancellation policy to ensure that your international flight will be on time.
  • After submitting the form, a team member will start the step of Hong Kong Airlines refund calculation.
  • Review the refund value and submit your response by tapping on the confirmation button.
  • At the end, you will get your unique ID. Make sure to keep it somewhere safe so you remember it later on, or if you need further assistance.
  • Many of our customers receive a confirmation email at the time they register.

Hong Kong Airlines Cancellation through the Customer Service Number

  • If you dial the customer service number, you can switch to a different language and reach a live representative who will help provide access for your issue.
  • We provide the best assistance when it comes to processing your Hong Kong Airlines cancellation.
  • Someone needs to share their reservation number before they can cancel it. You can use your last name and see if someone is going to cancel before doing it yourself.
  • We will use that information to send your travel details to a company who can provide your travel services.
  • If someone wants to cancel their vacation, they just fill out a few lines and an agent will tell them why.
  • Our agent will explain each part of the policy to our customers who are looking to change or cancel their reservation on Hong Kong Airlines.
  • On the form you will be guided through the insurance process. Tickets come with no refund unless flights cannot fit your schedule.
  • Any administration charges will be calculated with the cancellation fee amount. Since this is an offline mode, you may have to pay extra to cover these expenses, because the processing centre isn’t able to process anything.
  • After you enter your personal information, you will be given the cancellation request’s unique ID. Make a note of the reference number; it will come in handy later. You will also get a confirmation mail on your registered email address.

Hong Kong Airlines Cancellation at the Sales Center and Airport Counters

  • Schedule a kiosk to be set up in the sales center and airport counters so that customers can reach their staff.
  • Fill the Hong Kong Airlines cancellation form.
  • Because it is required for you to provide certain information about yourself in order for us to book your ship, mention your booking code, name, age, gender, departure city and other necessary points in the respective grids.
  • Please submit your refund form with the information including your original confirmation email.
  • You may not need to pay additional charges you might have with your order. The money will be deducted from the refund value.
  • The cancellation procedure will be completed to clear your confusion if it wasn’t clear already. The email that comes when the operation is complete will back up the ‘Hong Kong Airline’s’ policy of compensation in more detail.


  • The carrier charges administrative fees for each ticket that is bought that is not delivered at all. To avoid these fees, canceling tickets through online methods saves you money.
  • The airline will not cancel a booking without charge if the Booking is canceled by the customer.
  • Cancelling your ticket at the airport counter is free. But you will have to pay service fees if you cancel within 24 hours of purchase.

Hong Kong Airlines Refund Policy

Hong Kong Airlines Refund Policy

Hong Kong Airlines has a specific policy for requesting refunds. The following is a list of laid out stipulations that must be met in order to request a refund from Hong Kong Airlines.

  • Airlines like Hong Kong Airlines determine if customers need to pay a cancellation fee if the cancellation is made from an offline channel.
  • Arriving at the airport too late could add to your flight cancellation fees. Get to the airport as soon as possible when they open so you’re not charged additional fees.
  • If you reschedule your flight in time to get one way out, then you will receive a full refund for your plans.
  • Passengers with flex tickets or business classes have the opportunity to cancel their flights due to illness, emergencies, etc.
  • If the flight you’ve scheduled is canceled after you depart the airport, there’s no reimbursement.
  • If you have to cancel your flight, Hong Kong Airlines will pay the revolving cost of your ticket in order for you to receive a refund.

Frequently Asked Questions – Hong Kong Airlines Cancellation Policy

Hong Kong Airlines only cancel flights in some instances. Those times are unpredictable, but can be controlled using a range of conditions like natural factors, such as hurricanes and earthquakes.

The airline is often able to reschedule flights when they are needed. Hong Kong Airlines offers monetary compensation in the case of a cancelation that was not due to operational failures, along with non-monetary compensation.

The 24 hour policy is a guideline devised by the airline to save you money. There are no cancellation costs if you cancel your tickets during the risk-free period.

If you cancel a flight 48 hours before your departure, you can travel on a different day or as a no-show (if the ticket was specifically a no-show) without paying HKD75.

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